Let's say a user accidentally or external actor intentionally purged all emails from a mailbox hosted on Exchange Online. The user opens their computer and finds that they're missing all of their emails. A technician starts to troubleshoot, but finds that the user's Deleted Items folder is also emptied.
This could be a nightmare!
Luckily, Exchange Online has the ability to recover mailboxes using the Microsoft 365 Compliance center.
To do this, you'll need to use the eDiscovery tool in the Microsoft 365 Compliance center to do a few tasks:
- Create an eDiscovery case
- Specify Search criteria
- Export the search results
- Download the export
- Import the
.pst file into the Outlook desktop app
Let's go over each of these steps.
Create an eDiscovery case
Open a browser and open the Microsoft 365 Compliance center dashboard. Login using an account with Global Admin (or equivalent) permissions. You may need to add some permissions to your account, including the eDiscovery Manager role.
On the left side of the page, expand
eDiscovery and click on
Core. From this page, click on the
Create a case button:
Type a name for the case and a description (optional) and click the
Create Search criteria
Once you have a case created, you'll need to specify some search criteria. This means you have to specify which O365 items you want the eDiscovery to target.
Navigate back to the Core eDiscovery page and click on the name of the case to open it:
Navigate to the
Searches tab. Click the “New search” button:
A new page will open with a wizard to specify search criteria. On the “Name and description” step, type in a friendly name that you'll remember and some descriptive text (optional), then click the “Next” button:
On the “Locations” step, flip the toggle for “Exchange mailboxes” and click on the “Choose users, groups, or teams” link under the “Included column”. In the pane, type the name of the user that you're wanting to restore, then click the “Done” button. Also make sure that you uncheck the box for “Add App Content for On-Premises Users”, this section is not needed. When you've selected the single mailbox, then click the “Next” button:
On the “Conditions” step, you can specify limiting factors (if needed), but leave all of the options blank to ensure you get the whole mailbox. Click the “Next” button to continue:
On the “Review your search” step, make sure the options look OK, then click the “Submit” button:
In the background, Microsoft will kick off a search with your criteria. After starting the search, go to the next step.
Export the search results
Navigate back to the
Searches tab inside your case. The “Status” column will indicate when the search is complete. After the search results have been found, you'll need to export these results into a downloadable package.
Click on the name of the search to open the pane. From there, click on the “Actions” button at the bottom and select “Export results”:
The search results will begin to Export. This process can take a while, depending on the size of the mailbox.
Download the Export
Once the Export is packaged up, you'll need to download this file onto your local computer. Check the status of your eDiscovery Search Export by clicking on the
Exports tab. Click on the name of your search export to open the pane.
When the export Status is complete, click on the “Download results” link:
A Windows desktop tool will download. Run the app to install the Microsoft Office 365 eDiscovery Export tool:
The application will download and install additional resources:
After the resources are downloaded, the tool will popup with some export settings. Copy and paste the Export key from the Compliance center Export page. Also, set the download location for the PST file:
The eDiscovery Export Tool will begin the process of prepping the data, downloading it, then cleaning up after it's complete:
Once it's complete, open File Manager on your computer and navigate to the Export Location you selected earlier. You'll see several files in the root directory:
.pst file that you need will be in the Exchange folder.
.pst file into the Outlook desktop app
For this next step, you'll need to use the Outlook desktop app to import the
.pst file. This file has all of the users' emails and you'll be able to merge them back into the live mail profile.
Open the Outlook desktop app and navigate to the
File tab in the ribbon. Navigate to
Open & Export and click on the
In the Import and Export Wizard popup, select “Import from another program or file” and click the
Select “Outlook Data File (.pst)” and click the
Browse... button to select your downloaded
.pst file and click the
Click through the last page of the wizard to begin the import. After the process completes, you can delete the downloaded
Allow Outlook to sync the mailbox to Exchange Online. This will ensure that all email messages are synced and available at any location. This process may take a while, depending on the users' internet speed: